Fulfillment Policy


At LiveRetail, we are committed to ensuring a seamless and satisfactory experience for our customers. Our Fulfillment Policy outlines the procedures and guidelines regarding orders placed on our platform.


Order Processing Time
Orders are typically processed within 1-2 business days from the time of purchase. However, processing times may vary based on the media channel, outlet or fulfilment partner. Customers will be notified promptly in case of any delays.


Order Tracking
Customers can view their orders through their account on our platform.


Order Modifications and Cancellations
Customers may request modifications or cancellations to their orders within a limited timeframe after purchase. However, once an order has been processed, modifications may not be possible. Please contact our customer support team for assistance with order adjustments.


At LiveRetail, we strive to ensure that our customers are satisfied with their order. Refunds will be processes within 10 business days. Refunds will be issued to the original form of payment used for the purchase.


Contact Information
If you have any questions, concerns, or require assistance regarding your order or our Fulfillment Policy, please don't hesitate to contact our customer support team. We are here to help.


LiveRetail reserves the right to update or modify this Fulfillment Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. Customers are encouraged to review this policy periodically for any updates.

Ready to take your localized marketing to the next level with LiveRetail?
Request your free strategy session.

Start winning